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FAQ

Getting support

  • How to take a screenshot
  • What if my question isn't answered here?
  • Why can't I play the videos in my course?
  • Assistance with courses hosted outside of edx.org

Accessibility

  • Are courses accessible to learners with disabilities?
  • Request an exception accommodation for proctored exams
  • Request exception for Room Scan requirement due to mobility constraints

edX Basics

  • Can I take a course for free?
  • What is my dashboard?
  • Can I start for free and pay later?
  • Can I transfer to another session?
  • Frequently Asked Questions (FAQs) about Data Protection
  • Frequently Asked Questions (FAQs) about edX Service Providers
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Enterprise Learners

  • Subscription 404 Error
  • How do I redeem an enrollment code?
  • Enterprise Data Sharing Consent questions
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